Returns + Exchanges
Return & Exchange Policy
To ensure customer satisfaction with our product, Salty Bird offers a full refund or exchange for defective item(s) within 7 days of receiving your order. To be eligible for a return, the item(s) must be returned unused, in original packaging, with hangtags attached. After 7 days, we reserve the right to deny your request for a refund or exchange.
Before you return your item(s) we ask that you contact us at firstname.lastname@example.org. Mention your name, a description of your purchase, and the reason for returning the item(s). Once you have received authorization from us, please mail item(s) to:
Costa Rica 60111
***Please note shipping costs are non-refundable. We suggest using a trackable shipping service or purchasing shipping insurance. We will not accept responsibility for lost or damaged items.
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund or exchange.
If you are approved for an exchange, your replacement item(s) will be promptly shipped from Costa Rica. Please note that shipping times will vary according to where you live.
If you are approved for a refund, a credit will automatically be applied to the original method of payment within 30 days.
Payment and Delivery Terms
Orders are to be paid via PayPal. For more information check out PayPal’s website at www.paypal.com.
All pricing is in US dollars and is subject to change without notice. All other currencies are converted from U.S. Dollars according to the most current conversion rates.
Your Salty Bird bikini will be shipped to the address you provide, so please make sure the address is valid. Orders are prepared and shipped immediately after a successful payment into Salty Bird’s Paypal account. Please allow 3-4 weeks delivery time.
Initial prices do not include shipping costs, which vary depending on delivery address.These costs will be included prior to final purchase confirmation. The products are sent from Cobano, Costa Rica. In case of unavoidable additional shipping costs incurred on big orders, Salty Bird Surf Apparel will contact you before shipping the products.
Some orders may incur a customs or import duty charge. Salty Bird does not have any control over these charges and cannot advise what they may be, as they are based on your own country’s regulations & compliances. For further information, please contact your local customs office. All charges are to be paid by the customer upon delivery of order.
If items have been shipped, Salty Bird Surf Apparel reserves the right to refuse order cancellation.